• Independent Consultancy
• Cost & Service Benchmarking
• Telecoms Audit & Analysis
• Client Strategy Development
• Expense Management & Cost Reduction
• Supplier Negotiation
• Outsourcing
• Call Logging & Billing Services
• Voice & Data Convergence
• Flexible Working & Mobiles
• Energy & Reducing your Carbon Footprint
• Infrastructure & Office Relocations
• FAQs
• Client Testimonials

Expense Management & Cost Reduction

One of the unique features of StartWrite is our Telephone Management Software (TMS) which can deliver enormous benefits to clients particularly when used in conjunction with our consultancy service - Telephone Management Service  (TMS).

Our TMS, which records detailed information about every land line and mobile call made can help you:

Reduce your costs on landlines and mobiles

Just detailing your staff’s personal mobile and desk telephone call costs helps conserve company resources. Whether you choose to charge or not for personal calls at least staff are included in the process and an internal audit process exists. It makes staff aware of the real monetary value of having a company mobile. Just setting  a general value per month for personal usage is not the best solution for either you or the staff.

Increase your income

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Understand your total cost of ownership

Departmental management can easily appraise where staff activity is focused. These detailed reports analyse the contact staff have with their customers, or clients. Although usually associated with telephonist switchboards these statistics are becoming even more valuable for home workers and their managers.

Allocate cross charges more effectively

Departmental management can easily appraise where staff activity is focused. These detailed reports analyse the contact staff have with their customers, or clients. Although usually associated with telephonist switchboards these statistics are becoming even more valuable for home workers and their managers.

Ensure VAT compliance

It is an offence to claim back VAT on personal calls. Section 33 of the Customs & Excise VAT Guide (700) states “You cannot treat VAT incurred on purchases of goods and services as input tax unless you intend to use those goods or services for the purpose of your business.”  Our TMS software supplies a clear distinction between personal and business calls to ensure VAT compliance.

Monitor office and home worker productivity

Departmental management can easily appraise where staff activity is focused. These detailed reports analyse the contact staff have with their customers, or clients. Although usually associated with telephonist switchboards these statistics are becoming even more valuable for home workers and their managers.

Save on administration time and costs

Normal mobile bills provided by the networks are long, confusing and onerous to evaluate. Our TMS software will save your time and company costs by automatically calculating hundreds or thousands of mobile calls with the detail you require. Even medium size companies, can easily save two to four working days every month with this service.  In practice the work is left and cost and errors creep in.

Keep track of your telephone equipment

You started with a perfect inventory system, but does it still work as well as you would like? Is it tied into the leavers and joiners lists? Probably not!

Mobile phone roaming call cost reductions

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The software provides simple-to-understand customised reports   to any level from divisional down to departmental cost centres or individual staff call costs.  Many companies find that by using the software and associated consultancy they can reverse their previous trend of constantly rising costs (even though rates and tariffs are mostly falling) and can reduce costs by 20% - 30% or even more below the original baseline.

How does TMS work?
We set it up for you. We can use your old bill to assign names to numbers and we can group the callers by department, cost centre, division or whatever groupings makes sense for you.  We can also allocate numbers to personal or business calls.

TMS reports records information on each call made including date, time, call duration, caller and number dialed. This information can then be analysed in any way that suits you. We can design a number of regular reports to cover all your usual requirements. Special ad hoc reports can be produced when required. Alternatively you can at any time query the database yourself over the web to produce your own cost centre reports.

Examples of the most popular reports include:

• Known business numbers called, when, duration, by whom
• Unknown numbers called peak, off peak, weekends
• Business and personal calls by person, division, cost centre
• Activity of calls to your customers, clients, suppliers and between staff members
• Analysis of number and destination of SMS text messages
• Cost summaries for allocation to departments, divisions and cost centres

TMS Analysis can be as detailed or as simple as you require to fit your organisation. We have often found at StartWrite that call volumes fall very quickly just because staff become aware of their accountability. TMS drives through responsible use of equipment. You know it makes sense to automate routine administration as much as possible. It means that your staff spend time growing your business while TMS provides soft but effective monitoring.

TMS Packages
The TMS can be provided as a stand alone service and it comes with a fully inclusive first line support package to cover monthly data load and reporting questions. There are no extra costs during the contract. However to make best use from the software we recommend taking our additional consultancy, either our standard or advanced package. Our consultants can help you get the best learning and make the best decisions going forward.

Phonewrite
Phonewrite for analysis of switchboard and PABX-based telephone systems.

Billwrite
For companies using multiple carriers such as BT One Bill, C&W, Virgin Media etc

Mobiwrite
For analysis of mobile phone usage, re-charge for personal usage and revenue generation