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FAQ | TMS Expense Management Software




revealCan TMS track call records from any PBX?

TMS modules interface to all known UK PBX Manufacturers and hundreds of different call record formats.

revealHow can TMS import call details from our Carriers CDs?

The TMS uploads the CD for you - it's that easy. TMS can keep the carriers' call pricing or re-price it for you. The re-pricing service is a bespoke application that runs annually, as an additional request.

revealCan TMS track other call records from new VOIP line providers?

TMS combines with VOIP Systems from Avaya, Nortel, Mitel and Cisco, and others can easily be tracked.

revealCan TMS automate the downloading of daily calls made from my PBX?

TMS PBX Integration allows you to eliminate the time consuming task of extra data entry. We facilitate daily downloads for traditional PABX systems, or hourly downloads for VOIP systems using FTP over a local internet connection.

revealCan TMS provide restricted web access so managers view only department data?

Of course. TMS Web reporting will provide your managers with selective access to reporting information on their department. With our structured password trees access is strictly managed. You determine the security, privileges and roles of user(s), and they will be able to view call accounting reporting information from any web browser.

revealHow does the TMS protect personal data?

TMS restricts information reporting to personnel job profiles. Each manager will only have access to their own information, ensuring the security of expense data. Any telephone banking key strokes made by a user on their telephone are not reported on.

revealCan TMS audit my bills?

TMS identifies billing errors, validates carrier contracts, and compares costs per minute billed against contracted rates, and much more. It will also identify incorrect fees, double billing and incorrect telephone call allocations, and drill down into those miscellaneous charges.

revealCan TMS track and validate my carrier's contracts?

TMS tracks the contract spend to ensure compliance.

revealI want to eliminate manual entry in our Excel spreadsheets. How can TMS help?

TMS uploads carrier billing CD discs so that manual data entry into cumbersome spreadsheets is no longer an issue.

revealWhat type of reporting capabilities does TMS have?

TMS offers minimal standard reporting, because in our experience very little is standard when it comes to reporting. Most clients require customised reporting setup at the installation stage. We provide this as a standard service. This delivers the most flexible reporting in the industry.

revealCan TMS upload files to your SAP, Oracle and other AP/GL systems?

We can provide data to all the major AP systems, as well as some older systems using customised integration. Eliminate double-data entry in IT and Accounts Payable - send a daily departmental expense file and bills will be paid faster, helping you to eliminate late fees and penalties.