• Independent Consultancy
• Cost & Service Benchmarking
• Telecoms Audit & Analysis
• Client Strategy Development
• Expense Management & Cost Reduction
• Supplier Negotiation
• Outsourcing
• Call Logging & Billing Services
• Voice & Data Convergence
• Flexible Working & Mobiles
• Energy & Reducing your Carbon Footprint
• Infrastructure & Office Relocations
• FAQs
• Client Testimonials

StartWrite frequently asked questions

Q: Can TMS track call detail records from any PBX?
A: TMS modules interface to all known UK PBX Manufacturers and hundreds of different call record formats.  

Q: How can TMS import call detail from our Carriers CD's?
A: The TMS uploads the CD for you – it’s that easy. TMS can keep the carriers call record pricing or re-price it for you. The re-pricing service is a bespoke application run annually as an additional request.

Q: Can TMS track other call records from new VOIP line providers?
A: TMS modules interface with VOIP Systems from Avaya, Nortel, Mitel, Cisco and others can easily be tracked.

Q: Can TMS automate the downloading of daily calls made from my PBX?
A: TMS PBX Integration allows you to eliminate the time consuming task of extra data entry in your call logging system. We facilitate daily downloads for traditional PABX systems or hourly for VOIP systems using FTP over a local internet connection.

Q: We need restricted web access so that our managers view only their department data. How does TMS provide this?
A:TMS Web reporting will provide your managers with selective access to reporting information on their department. With our structured password trees access is strictly managed. You determine the security, privileges and roles by user(s) and they will be able to view call accounting reporting information from any web browser.

Q; How does the TMS protect personal data?
A:TMS restricts information reporting to personnel job profiles. Each manager will only have access to their information ensuring security of expense data. Any telephone banking key strokes made by a user on their telephone are not reported on.

Q: Can TMS audit my bills?
A: TMS identifies billing errors, validates carrier contracts, and compares costs per minute billed against contracted rates and much more. It will also identify incorrect fees, double billing, incorrect telephone call allocations and drill down into those miscellaneous charges

Q: Can TMS track and validate my carrier’s contracts?
A: TMS tracks the contract spend to ensure compliance.

Q I want to eliminate manual entry in our Excel spreadsheets. How can TMS help?
A: Yes TMS will upload carrier billing CD discs so you no longer have any manual data entry into cumbersome spreadsheets.

Q: What type of reporting capabilities does TMS have?
A: TMS offers minimal standard reporting because in our experience very little is standard when it comes to reporting. Most clients require customised reporting setup at the installation stage. We provide this as a standard service. This delivers the most flexible reporting in the industry

Q: Can TMS upload files to your SAP, Oracle and other AP/GL systems?
A: We can provide data to all the major AP systems as well as some old legacy systems using customised integration. Eliminate double-data entry in IT and Accounts Payable. Send them a daily expense file and your bills will get paid faster and help you eliminate late fees and penalties.